Betjee Privacy Policy — How We Handle Your Personal Data

1 Who We Are

Betjee is an online gaming and sports betting platform operated by Betjee Group and accessible at betjee.cash. We provide Pakistani players with cricket betting, live casino games, slots, jackpot games, crash games and Andar Bahar. Throughout this Privacy Policy, "Betjee", "we", "us" and "our" refer to Betjee Group as the data controller responsible for your personal information.

This Privacy Policy applies to all data collected through the Betjee website, mobile experience and any communications between Betjee and its registered players or visitors. It should be read alongside our Terms and Conditions.

2 Data We Collect

Betjee only collects information that is necessary to operate your account, process your transactions, verify your identity and provide the gaming services you have signed up for. We do not collect data for its own sake. Below is a breakdown of the categories of information we gather and how each is obtained.

Information You Provide Directly

• Full name, date of birth and gender — collected at registration for identity verification and age compliance purposes.
• Residential address in Pakistan — required for account verification and anti-fraud checks.
• Mobile number and email address — used for account communications, security alerts and optional promotional messages where you have opted in.
• CNIC or passport number — collected during the identity verification (KYC) process before first withdrawal.
• Payment method identifiers — your Easypaisa or JazzCash mobile number, bank account details or card number (partially masked) associated with your deposits and withdrawals.

Information Collected Automatically

• IP address and approximate geolocation — used to detect unusual login activity and enforce geographic access rules.
• Device type, operating system and browser — helps Betjee optimise the platform for your device and diagnose technical issues.
• Session data including pages visited, games played, bets placed, and time spent — used for responsible gaming monitoring and platform improvement.
• Cookies and local storage — detailed in the Cookies section below.

Information from Third Parties

• Identity verification data from document verification services used during KYC checks.
• Transaction confirmation data from payment processors including Easypaisa, JazzCash, NayaPay and banking partners.
• Fraud and risk signals from licensed fraud-prevention service providers.

3 How We Use Your Data

Betjee uses your personal data for the following purposes. For each purpose, only the minimum data necessary is used.

Betjee does not use your personal data for automated decision-making that produces significant legal effects on you without human review. Where automated systems flag an account for review, a human member of the Betjee team makes the final decision on any action taken.

4 Legal Basis for Processing

Betjee relies on the following legal bases to process your personal data, depending on the specific purpose:

• Contractual necessity: Processing required to fulfil the service contract between you and Betjee — including account management, deposits, withdrawals and customer support.
• Legal obligation: Processing required to comply with applicable laws including anti-money-laundering regulations, age verification requirements and responsible gaming obligations.
• Legitimate interests: Processing for fraud prevention, platform security, abuse detection and anonymised analytics — where these interests are not overridden by your privacy rights.
• Consent: Processing for optional marketing communications — email and SMS promotions. You can withdraw this consent at any time through your account settings or by contacting support@betjee.cash.

5 Payment Data & PKR Transactions

Betjee takes payment security seriously. All financial transactions — whether via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card — are processed through encrypted payment channels. Betjee does not store your full card numbers, mobile wallet PINs or banking passwords on its servers at any point.

What Betjee retains from your payment activity includes:

• The masked identifier of your payment method (e.g., the last four digits of a card or a partial mobile number).
• Transaction reference numbers provided by your payment processor.
• PKR amounts deposited and withdrawn, and the dates of those transactions.
• Whether a transaction was successful, pending or failed.

This transaction history is retained for a minimum of five years to comply with financial record-keeping and anti-money-laundering regulations. Betjee may be required to share transaction records with relevant financial or regulatory authorities upon lawful request.

6 Sharing Your Data

Betjee does not sell your personal data to third parties. We do not share your information with advertisers, data brokers or marketing agencies. The only circumstances in which Betjee shares your data with other parties are as follows:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, your bank or card issuer — to process your financial transactions. Each operates under its own privacy policy.
• Game software providers: Companies such as Evolution Gaming, Pragmatic Play and Spribe receive session-level data to operate their games on the Betjee platform. They do not receive your payment information.
• Identity verification services: Licensed KYC providers who verify your CNIC or passport documents against official records.
• Fraud prevention services: Third-party risk and fraud detection platforms that help Betjee identify suspicious account activity.
• Regulatory and legal authorities: Betjee will disclose data when required by a lawful order from a competent authority in Pakistan or other applicable jurisdiction. We will notify you where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition or sale of Betjee's business assets, player data may be transferred to the acquiring entity, subject to the same privacy protections.

All third-party service providers engaged by Betjee are required to handle your data in accordance with contractual data protection standards. Betjee does not permit these parties to use your data for their own marketing or commercial purposes.

7 Cookies & Tracking Technologies

Betjee uses cookies and similar technologies on its website. A cookie is a small file stored on your device by your browser. The cookies used by Betjee fall into the following categories:

• Essential cookies: Required for the platform to function. These maintain your login session, remember your language preference and enable the shopping cart-style bet slip functionality. These cannot be disabled without breaking core platform features.
• Security cookies: Used to detect and prevent fraudulent access, including CSRF protection tokens and session integrity checks.
• Analytics cookies: Used to collect anonymised data about how players use the Betjee website — which pages are visited most, how long sessions last and where players navigate from. This data is aggregated and does not identify individuals.
• Preference cookies: Remember your display preferences such as odds format (decimal/fractional) and game lobby sort order.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using Betjee but may affect the personalisation of your experience. Betjee does not use cookies to serve third-party advertising.

8 Data Retention

Betjee retains your personal data for as long as necessary to fulfil the purposes for which it was collected, and for as long as required by applicable law. The general retention periods are as follows:

• Account data (active accounts): Retained for the lifetime of your Betjee account plus a minimum of 5 years after closure.
• Transaction and payment records: Retained for a minimum of 5 years in compliance with anti-money-laundering regulations.
• KYC documents (CNIC, passport): Retained for a minimum of 5 years after account closure.
• Customer support communications: Retained for 2 years after the ticket is closed.
• Cookies and analytics data: Anonymised analytics data is retained for up to 26 months. Session-specific cookie data is deleted when you close your browser session.
• Marketing opt-out records: Retained indefinitely to ensure we do not contact players who have unsubscribed.

When data is no longer needed and the retention period has expired, Betjee securely deletes or anonymises it.

9 Security Measures

Betjee implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and Betjee's servers.
• Encrypted storage of sensitive account data at rest.
• Access controls limiting which Betjee staff can view identifiable player data, based on role and business need.
• Regular security audits and penetration testing of the Betjee platform.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised login.
• Automated fraud detection systems monitoring for unusual account activity in real time.

No online platform can guarantee absolute security. If Betjee becomes aware of a data breach that may affect your rights, we will notify you as required by applicable data protection law and take immediate steps to contain and remediate the breach.

10 Your Rights Over Your Data

As a Betjee player and the person whose data we hold, you have a number of rights regarding how your information is processed. These rights can be exercised by contacting support@betjee.cash at any time.

To exercise any of these rights, contact us at support@betjee.cash with "Privacy Request" in the subject line. We may need to verify your identity before processing your request. We will respond within 30 days and will not charge a fee for reasonable requests.

11 Children's Privacy

Betjee's services are strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered a Betjee account, please contact us immediately at support@betjee.cash. We will close the account and delete all associated personal data as quickly as possible following verification of the concern.

Betjee implements age verification checks at both the registration stage and during the KYC process before first withdrawal. These controls are in place specifically to prevent underage access to the platform.

12 Changes to This Privacy Policy

Betjee may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law or platform features. When we make material changes, we will notify registered players by email or through an in-platform notification, with at least 7 days' notice before the changes take effect where practicable.

The most current version of this Policy will always be available at betjee.cash/privacy-policy, with the "Last Updated" date clearly displayed at the top of the page. We encourage you to review this page periodically. Continued use of Betjee following a policy update constitutes acceptance of the revised terms.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please reach out to Betjee's support team. We are available around the clock.

• Email (privacy requests): support@betjee.cash — please put "Privacy Request" in the subject line.
• Live Chat: Available on the Betjee website 24/7. Look for the chat widget in the bottom-right corner of any page.
• Postal: Betjee Group, c/o Registered Office, Pakistan.

Betjee aims to acknowledge all privacy requests within 48 hours and to resolve them fully within 30 days. For urgent matters — such as a suspected data breach or account security issue — we prioritise and typically respond within a few hours during normal operations.